Common Queries
How do I set up my Eternl Wallet?
Download the Eternl mobile app from the official store. Follow the onboarding wizard to securely generate your private keys and connect to the Cardano blockchain network.
Is my wallet encrypted?
Yes, Eternl utilizes advanced AES-256 encryption for all stored assets and private keys. Your data is never stored on our servers, ensuring a clinical and secure vault.
How do I recover my wallet?
Use your 12-word recovery phrase. This phrase is the only key to accessing your vault. Store it in a secure, offline location to prevent permanent loss of funds.
Can I use Eternl on desktop?
Currently, Eternl is optimized for mobile devices. However, we are actively developing a desktop companion to provide a seamless multi-device experience for users.
What is the Cardano ecosystem?
Cardano is a decentralized blockchain platform focused on interoperability and sustainability. Eternl Wallet is specifically designed to manage assets within this ecosystem.
Direct Support
security@eternalwallet.io
Discord: #support
Telegram: @eternal_wallet